Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered when you shop with Mövenpick Coffee India (“we”, “us”, “our”). By placing an order on our website, you agree to the terms below.

1. General

All orders are subject to product availability. While we strive to maintain accurate inventory on our website, occasional discrepancies may occur.

If an item you ordered is unavailable:

We will ship the available items
Contact you regarding the remaining item(s)
Offer you the option to:
- Wait for restocking, or
- Receive a refund for the unavailable product

2. Shipping Costs

Shipping charges are calculated at checkout based on:

Order weight
Dimensions
Delivery location

The final shipping cost will be displayed before payment and is inclusive of all applicable charges.

3. Order Processing & Dispatch

Orders are typically processed within 1–2 business days after payment confirmation
Dispatches are made Monday to Friday (excluding public holidays)
Orders placed on weekends or holidays will be processed on the next working day

4. Delivery Timelines

4.1 Domestic Shipping (India)

Estimated delivery time: 2–7 business days

4.2 International Shipping (if applicable)

Estimated delivery time: 5–20 business days
Timelines vary depending on destination and courier partners

Please note: Delivery timelines are estimates and may be affected by external factors such as logistics delays or regional restrictions.

5. Order Tracking

Once your order is shipped:

You will receive a tracking link via email/SMS
You can monitor your shipment in real time through the courier partner’s website

6. Change of Delivery Address

If you need to update your delivery address:

Requests must be made before dispatch
Once shipped, address changes may not be possible

7. Failed Deliveries & Reattempts

If delivery is unsuccessful due to:

Incorrect address
Customer unavailability

The courier may attempt redelivery. Additional charges may apply for repeated attempts or reshipment.

8. Damaged Parcels

If your order arrives damaged:

Refuse delivery if visibly damaged, or
Contact our customer support within 24 hours of delivery

We will investigate and arrange a replacement or refund where applicable.

9. Lost Shipments

If your shipment is lost in transit:

We will initiate an investigation with the courier partner
Once confirmed, we will offer:
- A replacement, or
- A full refund

10. Duties & Taxes

10.1 Domestic Orders (India)

All prices are inclusive of applicable GST

10.2 International Orders

Import duties and taxes (if applicable) may be charged based on destination country regulations
These charges are the responsibility of the customer unless otherwise specified